Support

Get in touch

Email hello@lanalabsllc.com and we will reply within two business days. To help us resolve things on the first reply, please include the app name, your iOS version, and a description of what you expected to happen.

Our apps

• Nora, Beauty. App Store listing
• Ayna, Lifestyle. App Store listing
• Avocabo, Education. App Store listing

Billing and subscriptions

Purchases and subscriptions are processed by Apple, not by us, so renewals, cancellations, and refunds are managed through your Apple account. To cancel, open the iOS Settings app, tap your name, then Subscriptions. Refund requests go through reportaproblem.apple.com. If Apple declines a refund you believe is warranted, email us and we will do what we can to help.

Reporting a bug

Bug reports are genuinely useful to us. A screenshot or screen recording, plus the steps that led to the problem, is usually enough for us to reproduce and fix it in the next release.

Privacy requests

To request a copy of your data or ask us to delete it, email us with the subject line “Privacy request”. Full detail is in our Privacy Policy.